Forum Discussion

Callista's avatar
Callista
Tuning in
23 days ago

Contract up for renewal

Hi all

I’m after some help please. I’ve had an email from Virgin Media saying that my contract is due for renewal.  It says click the button to see the new offer but there is no button! I phoned today and spoke to a nice lady but I couldn’t understand her. I suffer from severe anxiety a just talking to a stranger is difficult. Is there a way I can phone and talk to someone in the UK call centre. My monthly payment is going up by £100 in October and I just can’t afford it. I just really need to speak to someone. 

Can anyone help me please?

contract
Help
renewal

4 Replies

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      22 days ago

      Hello Callista,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your contract.

      Could you please expand on the issues you're experiencing?

      Kind Regards,

      Steven_L

  • newapollo's avatar
    newapollo
    Very Insightful Person
    23 days ago

    Have you signed into My Virgin Media to see if there are any online deals available?

    If you do decide to call again then it's best to call around 8am when lines first open as there may be a higher possibility of speaking to a UK agent.

     You should select options 1,1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving) They have better offers than the front line agents.  Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.

    Do your homework first, be aware of what you want and the price you are prepared to pay, and price up similair speeds/packages with other suppliers.

    You can also get in touch using one of the following contact methods:

    WhatsApp: 0780 3089 684

    Or you can contact VM on Social Media by either messaging 

    Facebook: https://www.facebook.com/virginmedia/

    Twitter: https://twitter.com/virginmedia

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    22 days ago

    Hello Callista,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your contract renewal.

    Have you checked your online account as newapollo has advised? We're not able to assist with any new contracts or new deals from here on the forums. The other options that newapollo has provided are the best ways to get in touch with our team and have your package renewal looked into.

    Kind Regards,

    Steven_L