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Alex49's avatar
Alex49
Joining in
5 months ago

Contract Start Date Reset

When I moved house last month I was assured my contract just would just continue but it has been reset to a start date when I moved into a new house.

My package is the same and the customer service agent assured me that the contract would remain in place.

I am worried that this may affect my plans of leaving virgin by the end of my contract.

How can I get it back to the original start date as customer services have not been helpful.

Thanks for any help

1 Reply

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    5 months ago

    Hi Alex49 

    Thanks for posting and welcome to the community.

    Sometimes when moving house, due to a coding issue, we'd need to put the contract on fully, then make any adjustments after activation.

    I'll send you a PM now to assist further.