Contract renewed but still showing as not renewed at VM!

Hi pot-shadley,

Thanks for your post and welcome to our community. 

I'm sorry to hear the new order hasn't been applied yet.

It does typically take up to 10 working days, however can be longer dependant on the volume of online orders.

I'll send you a private message now so I can check this. 

Please look out for the envelope in the top right of the page and pop back to me when you can. 

Thanks. Have just replied to your PM.

I was in the same position as you. I accepted an online renewal offer on 7 October, which Virgin Media failed to process in good time, and I was unexpectedly disconnected on 22 October. It took Virgin Media two days to reconnect me and now I am struggling to get them to honour the online renewal offer. To make matters worse, Virgin Media has now raised a monthly charge of £206.88 against my account, when the online renewal offer, which I had accepted, was for a monthly charge of £44.02. Calling customer services multiple times (before and after the disconnection) to get the matter resolved has gotten me nowhere, so I have now made a formal complaint and will have to wait for 28 days for Virgin Media to respond. Beware!

Could someone from VM come back to me today. I started a conversation with Vicky & Alex a week ago but not heard anything for a couple of days. I'm happy with the latest proposal and want to proceed but need someone to confirm what happens next. 

Can someone at VM tell me what is happening. There should have been a delivery of a new hub yesterday which didn't turn up. Can VM confirm when this is to be delivered?

I am but so far no response. Its been 2 days now since I was told that the new hub will arrive and the start of the new contract. All I need is a date of when the gub is to arrive as you are now passed the contract start date and I'm not getting the broadband speeds that I should be getting.