Contract renewed but still showing as not renewed at VM!

We renewed our contract online on 10/10/25 and have emails from VM showing the new package for a new 24months plan. The emails said that the estimated activation date is 7 - 10 working days, which is today. VM should be sending through a new hub but this hasn't arrived. The original contract runs out on 26/1/25.

Having checked our account it us still saying that the contact expires soon and that the next bill will go to a lot more than that shown by the new contact. 

I would like to think that this is a mistake and the new hub will arrive tomorrow but, to be honest, I'm not confidant!! Has the contract been renewed or not?

Can some one at VM contact me to explain this.