Forum Discussion

Craigthommo's avatar
Craigthommo
Tuning in
7 months ago

Contract renewed - no TNT sport

When logging on to my account it asked me to renew my contact, I looked at the offer and it said I wouldn't lose any of my package if I signed up so I did, when I went on to watch tnt sports I can no longer access it, I tried to contact virgin but can't get anyone online. Can't find an email address to contact or telephone, I just want my package that I was promised. I have fourteen days to cancel so I will if this is the case but can't contact any one can someone help please 

 

[MOD EDIT: Subject title changed for clarity]

  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago

    Did you keep any screenshots or records of the offer you accepted? There is no email address for VM, but staff will often respond on these forums if you can provide the required details.

    One significant detail with TNT Sports is that the channels are no longer inclusive on any package, and will be chargeable premium extras on any new contract. Was this accounted for, in your new offer?

    • Craigthommo's avatar
      Craigthommo
      Tuning in
      7 months ago

      Thank you for the info, yes I have screen shots of what was offered and accepted so hopefully that helps plus I can still click on the offer they sent and it still says no changes to my package 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    7 months ago

    Hi Craigthommo thanks for your post although we're sorry to hear of the concerns you've raised here.

    Please allow me to take a look into this for you so please expect a PM from me to arrive shortly and respond directly when you can!
    Many thanks