Forum Discussion

NW10Scouse's avatar
NW10Scouse
Joining in
8 hours ago

Contract Renewal

I renewed my contract last night via the chat facility which ended rather abruptly. I received the contract via email and a text message from both Virgin and O2. I  need to confirm some of the details as I'm not sure if everything I was told on the chat was accurate. I also need to ensure my current 02 number is transferred to the new 02 sim. Who do I need contact to resolve my queries?

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi NW10Scouse 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the chat ending rather suddenly. So that we can look into this and assist where needed we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina