Contract renewal
- Can I ask why I cannot access my renewal offers within my app or account even though you are telling me my contract is ending soon and it’s time to renew?? I could access them a few weeks ago but since I begun a renewal one evening and never ended up completing it I can no longer access any contract changes within my account/app? The renewal would have been for the exact amount per month that I am paying now as well which is all the more frustrating! I literally have a tab within my app/account which is telling me to explore my renewal offers!
But when I click on it, it tells me to chat to someone if I want to renew, however just a few weeks ago I could access these deals within my account and now I can’t?? What is the most frustrating of all is the offers I was being given were slightly less than I’m paying now or about the same for and had been for the last 5/6 months if I choose a new 24 month contract but via the chat you are telling me the cheapest you can do is £15-20 more than I am currently paying!! Why? My contact is up in just over a month and I currently look like I will be leaving!