Contract Renewal

i'm have a message coming up at the top of the web page telling me my contract is due for renewal in soon telling me look at the offers but get the customer-exclusion page this has now changed to

Come on in and see which of our amazing deals suits you down to a tee.

which does the same redirects to the customer-exclusion clicked chat waited about 40 minutes before finally getting through only to be be offered the same package at £60 a month more than i'm paying now after telling them i would be going elsewhere they then offered to upgraded my Skysports to Skysports HD i think it shows how the customer is treated when your redirected to a page which deliberately excludes you from seeing offers. I have been with virgin since the Eurobell southwest days over 30 years but won]t be renewing this time and will be heading back to sky who we left to join Eurobell i assume i just have to give 30 days notice 30 days before the contract ends.