My contract is finishing so received an offer via sms. I placed the order and received confirmation and contract details. When I go I to my app and look under orders, it doesn't show up. The contract says services should activate 23rd July. But not received any followup. Online chat with virgin operators inducated they cant see the order which is strange. Any thoughts?
Forum TeamHi Kishorv 👋 Thank you for your post and welcome to the Virgin Media Community 🙂
We're sorry to hear about the situation you find yourself in 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
There's obviously a problem at VM, surprise... I have the same issue but with a renewal I made via My Virgin Media.
VM please contact me via PM to resolve.
