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HelpPlz's avatar
HelpPlz
Joining in
19 days ago

Contract Renewal

Hello, just looking for some guidance regarding my contract renewal. When I login to the VM portal and check my contract under billing section it shows 21st May as the date which I would be liable for early termination fees (anytime before that date), based on the initial contract start date for 18th months from 22nd November 2023.

I rang today to check renewal prices (as Tuesday 22nd April is 30 days before 22nd May i.e notice period to cancel) and was advised my contract ends on 5th June? 

Could someone please check and advise me on this? I'm shopping around for deals at the moment so would just like to clarify to ensure I avoid any early termination fee's AND being charged at full price after 21st May (when my discounts run out).

Cheers

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    19 days ago

    I suspect it is June, 18 months after you signed up.  As for ending the contract exactly on time seems to be difficult when reading threads here.  Most users end up either paying something, or have to get a refund.

    • HelpPlz's avatar
      HelpPlz
      Joining in
      19 days ago

      Thanks... 18 months from 22nd November is 22nd May though, not June. It seems the agent on the phone couldn't explain why 5th June was mentioned when I asked, as my online contract clearly states 21st May and 22nd November 2023 was the start date. Can someone from the VM team please contact me to help clarify for sure? Is it also possible to speak to UK retentions team somehow? it was difficult to understand some of the information when I called ealier

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        19 days ago

        Hi HelpPlz, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear there's been some confusion around your minimum term end date. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

        I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

        Many thanks,