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DavidEagle's avatar
DavidEagle
Joining in
17 days ago

Contract renewal

Hi, my contract is up in June this year and I  recieved a text message with a renewal offer on 28th March. I agreed to this offer and recieved an email with my pre contract documents on the same date. 

Since then there has been nothing showing on my account confirming my renewal and I have recieved emails stating my contract is coming to an end with offers which are more expensive than the one I agreed to on the 28th of March. I spoke to someone today on web chat who said the agreed 18 month contract from 28th March appears to be lost and they couldn't help me any further apart from offering me a more expensive contract which i obviously declined. I would like the contract that I have agreed to on the 28th March to be honoured as I have proof of two contract documents which have been emailed to me by Virgin Media.

Kind regards

David Eaglesham 

Pre contract

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    16 days ago

    Hello DavidEagle

     

    We're sorry to hear of the package renewal issues experienced and the concerns caused, we appreciate you taking the time to raise this via the forums and welcome to the community.

     

    We can see you have spoken to the team in regards to this, offers of this nature are applied manually and can take up to 14 days to be applied to the account. We would ask to allow this timeframe to pass to give the team the time to get this added.

    As you have the contracted offer and it has been emailed to you, if there re any issues after this timeframe we're happy to assist if you let us know here.