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JensUk's avatar
JensUk
Tuning in
21 days ago
Solved

Contract Renewal

My 18 month contract finished on march 28th, I updated to my new contract on the 10th of March with an estimated activation date of the 13th March, it has still not been activated, when I click upgrade it says still in progress and I have been sent my next bill for £77 (instead of £46) can someone advise please

  • Carley_S's avatar
    Carley_S
    20 days ago

    Thank you for joining me over private message JensUk. 

    Glad we've been able to resolve this concern for you today. If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

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  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    21 days ago

    Hi JensUk,

    Thanks for your post and welcome to our community.

    We're sorry to hear the package change hasn't gone through.

    Was this done via your online My Virgin Media account?

    Did you receive a contract summary email?

    Did the new order include any new equipment and therefore require an installation/delivery. 

    Please pop back to us when you can. 

    • JensUk's avatar
      JensUk
      Tuning in
      21 days ago

      Hiya, yes it was done online

      I recieved the contract summary on the 10th of March

      No equipment was required

      Thanks

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        21 days ago

        Thank you for confirming this JensUk 

        On the contract summary sheet/information sheet email you received, did you send us your consent after this email to go ahead with the deal as it is described on the documentation? 

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    20 days ago

    Thank you for joining me over private message JensUk. 

    Glad we've been able to resolve this concern for you today. If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.