Forum Discussion

Grahammc's avatar
Grahammc
Tuning in
16 days ago

Contract renewal

Can someone from VM please help with this?

 My current contract ends at the end of April. Whilst searching for options I was offered a deal I was prepared to accept. I received pre contract info via email on the 3rd March. I contacted customer services by phone on 3rd March. I agreed the contract and was told the details had been processed and would be passed to the relevant team. Since then I have heard nothing other than daily emails saying my contract was ending and offering me deals less palatable than the one I have already accepted.

Regards Graham 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    16 days ago

    Hello Grahammc.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with your renewal offer.
    As a rule, we tend not to deal with packages on here. However, we can take a look and make sure this gets resolved.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L