Forum Discussion

Billynch's avatar
Billynch
On our wavelength
7 months ago

Contract Renewal

I’ve been looking at options as my contract is due for renewal. Today I received pre-contract documents on email but I haven’t chosen a new deal yet or agreed to a new contract.

My current service has not been great 

internet normally resets every night dropping the connection and restarting 

yesterday I had issues with the tv signal freezing.

tried contacting on live chat and what’s app but no one is there?

2 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    7 months ago

    Hi Billynch, thank you for your post.

    We're sorry to hear about the issues you've been having and the difficulties you've had when trying to get through to us 😔

    In order to look into these matters for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    7 months ago

    Hi Billynch, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel