Forum Discussion

edwinwktung's avatar
edwinwktung
Joining in
18 days ago

Contract Renewal

I have renewal the Boardband and TV Contract with boardband upgrade. The new contract supposed to be start on 1 Feb and on 1 Feb the engineer had came and upgraded the router for me. However until now Virgin media is still charging me the price before Contract renewal and the package details in My Virgin Media is still not updated. I have reported the issue twice last week to web messaging and twice the agent stated that they noticed there is some error in my account and had pushed the Contract through the system but the contract details and monthly charge are still not updated. 

Please advise if there is any way to make a complain to Virgin Media instead of web messging?

 

  • Hosay299's avatar
    Hosay299
    Fibre optic
    18 days ago

    HI see here https://www.virginmedia.com/help/complaints

  • Akua_A's avatar
    Akua_A
    Forum Team
    18 days ago

    Hi edwinwktung 

    Welcome to our forums and thank you for your first post. Sorry to hear your contract may not have gone through. We are happy to look into this for you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,