Hi,
My contract expired two days ago. Before expiry in my online account I selected one of the "Your renewal offers" which was offering a price just slight more than my previous contract for the same service. I tried to renew and got an error. Yesterday I was going to try again but the price in "Your renewal offers" is significantly higher than a few days ago. Why?
Kind regards,
Julian
Hi juliancb thanks for posting although we're sorry you've had an issue renewing online.
All offers are time sensitive so it may just be a case due to the amount of interest, it's no longer available and might also explain the error you've got too.
Sorry for any inconvenience caused and if you need further help please let us know.
Thank you for the reply, not a great customer experience if the "personalised" displayed offer doesn't work and then is gone. Today's offer is a 47% increase from my last renewal 18 months ago which isn't very attractive. There don't seem to be any other offers to explore.
