Forum Discussion

Swisstony's avatar
Swisstony
Tuning in
2 months ago

Contract renewal

Hi - Back on the 23rd Jan I took up the option to renew my Broadband contract, at the deal being offered to me. It is now 6th Feb and I haven't received any subsequent emails from Virgin in the period since, and my account still says "Your Contract Has Expired". I am also about to be charged next months bill at the old rate.

I do have a confirmation number that I luckily screen-grabbed from the website.

Can someone help with this?

Graeme

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 months ago

    Hello Swisstony.

    Thank you very much for bringing this to our attention.

    Sorry as well to hear the renewal offer never materialised.

    As a rule, we tend to not deal with offers on our community. However, I'd like to take a look at this before next month's bill gets produced.

    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L
     

     

     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 months ago

    Hello Swisstony.

    Thanks for your time and patience over the last day,

    Great to know we've been able to sort out your renewal without any problems.

    If you need anything else please let us know.

    Gareth_L