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And3's avatar
And3
Tuning in
8 months ago

Contract Renewal

Hi I was wondering if anyone has had the same problem I received an invitation by email to renew my contract for the next 18 months at the same price it had been for the past 18 months I rang virgin to check that it was genuine and it was so I renewed this was at the beginning of September on the third of September I had the confirmation email saying it had gone through and what  my new monthly payment plan would be when i checked today it hasn't gone through and my bill is the price it would have reverted to had i not renewed any help would be appreciated 

5 Replies

  • Hey And3, thank you for reaching out and I am sorry to hear this.

    Please do remember there would be a 30 day notice on the upgrade it wouldn't start right away.

    We also bill a month in advance, what date does your paperwork state this would start?

     

    • And3's avatar
      And3
      Tuning in

      Hi Matt it states on the email that the new contract starts from 2nd October but that the September payment would be £69 billed on the 23rd and then the October payment would be £47.35 on 23 October then £56 a month after that but the bill is saying £75.06 which is what it would have reverted to had I not taken out a new contract

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team

        Just to confirm it states a different price to what you have signed up to?

        Please remember there would be some pro rota charges included in this and we do bill a month in advance. 

        Let us know if it is the wrong price compared to your paperwork