Forum Discussion

Ftmgav's avatar
Ftmgav
Joining in
6 months ago

Contract renewal

Hi,

My 18-month contract just ran out in August. I was offered the same deal with no changes for £96.76. I took the deal. I then received two emails confirming contract, then another email a day later stating that I had made changes to the contract by removing TNT sports, Netflix and Sky entertainment and cinema ultra HD, and the price now would be £83.76. I never asked for these changes. I understand that TNT Sports has been removed from the Maxit TV bundle and is now and extra £18. So I've spent the best part of 3 weeks trying to sort this on the live chat feature, where I was told it would be sorted in 72hrs. With no reply after a week I rang customer service to be told I had no contract and the order ref number wasn't found. I was then told it would be £138 per month for the same deal as before, which is a joke. The thing is when I log on to my Virgin media account it says my contract has ran out and when I go to renew and keep same contract it shows TNT Sports and Sky Movies for £66.76.

Please help. 

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    6 months ago

    Hey Ftmgav Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm so sorry to hear about the issues you are having with the contract renewal.
    We will look in to this for you and investigate as to what has happened and look in to the matter further.

    I will send a private message for further assistance.

    Kind regards,
    Ilyas.