Contract renewal

My current contract for broadband \tv\landline is due to expire this month.  0n April 24th I chose a new package and received an email confirming the order and another with pre-contract documents. Since then I have received nothing further and there is no indication on my account that anything has changed or that my new contract is in place. I am looking to confirm that everything is in place and that there is nothing further that I need to do but can't find any way of doing this online. I also tried phoning but all my attempts to speak to a human took me down the usual dead end. Any suggestions as to how I can confirm that my order for the new contract is in place and that there is nothing further that I need to do. Thanks. Stephen C