Forum Discussion

Redstone2016's avatar
Redstone2016
Joining in
11 months ago

Contract Renewal

I received a contract renewal on 9th April and renewed until 0ctober 2025 at a price that would avoid the price increase , I received the contract by email but its never been updated on my online account . I then received my bill and the price had increased .

I called customer services and they said the contracted hadn't been processed and for the inconvenience they would increase my broadband speed and give me a discount which made it less that the previous contract.

 When the contact arrived it was £10 a month more than i agreed to , this is on going and keep being given different excuses when I call .

Has anyone else had issues with these contract renewals , after 25 years as a customer im thinking off cancelling

 

Rob  

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    11 months ago

    Hi Redstone2016 👋.

    Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you have had with your package renewal, so that we can look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina