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Joyce61's avatar
Joyce61
Joining in
10 months ago

Contract renewal

My virgin media contract is due to end in May. On the 17th February I received an email from virgin media offering to renew the same package that I currently have for a little bit extra, I accepted this offer and have a confirmation email dated 20th Feb, but I am still receiving notifications that my contract is due to end, I have not received anything else in connection to new package. I am confused by this and uncertain if contract has been renewed.

  • Thanks for reaching out to us Joyce61, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues experienced with the attempted renewal of the services, with the E-Mail received.

    Check out the envelope in the top right hand corner for a private message from me, and I'll be able to look into this for you

    Thanks

    David_Bn