Contract Renewal
First time poster . Been trying to renew my contract since 10/3/24 , agreed contract with agent for upgrade to gig1 broadband and an upgrade to my tv package including replacing all my existing boxes ( 3 in total ) . When I read pre contract e-mail it was not what we had agreed . Got in touch again and agreed same contract again , agreed delivery date for new kit ,low and behold only hub arrived . Back on phone again , different agent says have to go through the renewal process again . Same contract agreed again but this time an engineer would have to install everything . Contracts arrive different again leading to another phone call . This is now 16/3/24 and I have just got off the phone after another 3 hour call only to be told my package cannot be installed together . Hub first followed by tv boxes at a later date. Reluctantly agreed to go ahead , more just to see what happens next . Still the same package that I wanted a week ago . In total I have received 11 (ELEVEN) contracts all with different costs for the same package . Really stressed out don't need the hassle as my wife is recovering from cancer treatment and was hoping that this would be easy boy have I been wrong . Should be getting the new hub 22/3/24 then I've to wait on a call to arrange the replacement boxes . If anyone from the Virgin Media team reads this I would be grateful if they would get in touch with me .
Thanks,
Kenny.