Forum Discussion

jc001g6101's avatar
jc001g6101
Tuning in
2 years ago

Contract Renewal

My current contract is due to end 25th May. I received an email Thursday from virgin about renewing my contract, unfortunately the link goes to an unavailable page. Tried to phone virgin and talk to an agent as well as chat to them without any success. Any way a moderator can contact me and resend the email with a working link, to see if it is worth continuing or not. 

Thanks

11 Replies

  • Hi Jc001g6101 👋🏼.

    Thank you for posting and welcoming you onto our community forum 😊.

    Sorry to see your renewal link is not working ☹.

    Have you tried clearing the cache and cookie?

    Also trying on another browser by copying and pasting the link either on Google or an private browser such as incognito mode?

    Have you tried signing into the app or our online website to see if you can renew from there?

    Are you able to provide us with a screenshot of any errors which may appear whilst trying the link?  

    • Hosay299's avatar
      Hosay299
      Fibre optic

      See what offers show on my vm account area but also do a compare for new custers and else where 

    • jc001g6101's avatar
      jc001g6101
      Tuning in

      Hi, I tried all what you mentioned as well as go on the app for upgrades etc and it still doesn’t let me in.still the same opps message. Tried both android and apple browsers 

       

      thanks 

      Jeff

       

  • I received the email, click on the button to see what the offer is and get the error message above. 

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team

      Thank you for that. Are you able to try an access the page by going through your online account?

      ^Martin

      • Hosay299's avatar
        Hosay299
        Fibre optic

        Look at the above screen shots no it seems as they have already said no and prove it above unless they need to try oin private mode on there browser