Contract Renewal
I was sent a renewal post telling me that my contract for just broadband only was coming to end in February 2024 and that my new renewal was going to be double my original cost of my current package to a cost of £57.00
i checked online and a package on the virgin media site a much better package than my current one and also in addition includes a landline and a mobile device was £31.99
i asked for this package and was told it was only for current customers and then I said I was a current customer, to be told it was a mistake and was only available to new customers.
i was very dismayed by this and asked why.. to be told that they do not have loyalty to current customers and seek new customers and give them the benefits.
Ive been with Virgin media for nearly 20 years and to be told today that there is no loyalty for customers is disgusting.
im not surprised people are leaving in their droves and sadly I today am leaving your organisation as of today due to lack of loyalty and support for you’re current customers.
you need to get your systems in order as it’s atrocious trying to cancel when I did only to be told at the time of cancelling that I could have the same package if I didn’t cancel as I had before.
After 2 days of trying to reach an agreement with you and to be told no chance of the same price you then offer it to me due to me leaving, which is disgusting practices of any company, especially a company that says it prides itself on customer service.
your company will suffer in the long run and you have brought this on yourselves.
Mr Banks
i
