Forum Discussion

pgoldsbr's avatar
pgoldsbr
Joining in
24 days ago

Contract renewal without my consent

I renewed my broadband contract on 15 May 2025 and received an email containing the contract details. On the 16 May 2025 I received another email containing another contract with a much higher price which is not what I signed up for. How is this even legal?

I have tried to contact Virgin Media by phone but the voice response system just sends me round in circles and won't let me speak to a person.

I raised a complaint, but that takes 28 days to resolve and I would be better off out of contract which I assume would mean cancelling the renewal within 14 days - if that's even possible.

Looking at other posts on here this doesn't seem like an isolated problem.

renewal problems

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    24 days ago

    Hi pgoldsbr 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with a contract. 

    We can see on the systems on our side that you've since been in touch with the team and looks to have been resolved for you. 
    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.