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faze01's avatar
faze01
Joining in
9 hours ago

Contract renewal removed add-ons

I accepted a contract renewal via email offer which was the same as my current package with all my current adds ons listed. The contract has just come thru and the Sky Sports UHD add-ons have been removed? Are they included by default now or have they downgraded my package slyly? How do get these reinstated at my original renewal offer price?

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    5 hours ago

    Hey faze01, thank you for reaching out and we are so sorry to hear about your contract issue.

    Unless SKY UHD was included on your document it would be an add on if not .

    Did your paperwork say this was 100% included or was it just the standard HD?