Contract renewal query
Hello
My contract is due for renewal at the end of April, when it will increase by quite a lot.
on my account there is an offer to renew the contract for another 18 months at a reduced price. If I renew today, will My new package increase this April by the RPI + 3.9%?
Hi Freddie111,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
It's great to hear you're looking at renewing your contract with us. When going through the upgrade process, before agreeing to anything, you will be sent pre-contract documents. This will outline when the April increase will affect you.
As it stands, any quotes we do already include the April 2025 price rise however the online offers may work a little differently.
As these are online exclusive, we're not able to view them to check so make sure you look over the pre-contract documents so you're fully aware of when the £3.50 increase takes place. It's also worth noting that when accepting an offer online, these orders go to a back office team who manually apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made.
Let us know if you need some support with anything 😊
Many thanks,