Forum Discussion

Gchjz9's avatar
Gchjz9
Just joined
15 hours ago

Contract Renewal problems

I received an email renewal offer that I accepted on line. I then received a  pre contract documents the review. However you cannot relay to this email and the chat lines cannot do anything. This has happened several times now and I am concern and confused by what happens next. Can someone in virgin please advise if my contract is now renewed ?

Many thanks

  • Lee_R's avatar
    Lee_R
    Forum Team
    2 hours ago

    Hi Gchjz9 thanks for posting and welcome to our community.

    Sorry to hear of any confusion around your contract renewal. So that I can take a look on your behalf, I'm going to send you a private message. Please keep any eye on your inbox in the top right of your screen.

    Regards

    Lee_R