Contract Renewal Problems
My contract came up for renewal and I was offered via a link to "renew". To me that meant renewing the package I already had and the same elements as before (at a lower monthly cost as quoted) which included TNT Sports. I then had an email saying thanks for making those changes....we've removed TNT Sports. I didn't ask for TNT Sports to be removed, or any other changes. I see various answers saying it's now a premium add on. I get that BUT it's entirely dishonest to offer a new contract (tied in for 18 months) via a one click "renew" when it's not clear the package is not the same. If you are making changes to a contracted package or will on renewal this should be clear. Virgin needs to change this practice which I will be pointing out on other sites.