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Manni_Singh1's avatar
Manni_Singh1
Just joined
19 days ago

Contract renewal problem

I was sent an online renewal which i agreed to, i have confirmation that the new contract would start today and be billed at £54 with a new hub.recieved equipment, installed it.. logged into my virgin account to check contract and it says £131 starting today.i have all documents pre contract, how is this fair? What on earth is going on here? Please tell me how this can be resolved or a complaint be logged as theres no way i can afford or agree to £131.00 per month!

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    18 days ago

    Hi Manni_Singh1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had and that you feel this way 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel