Forum Discussion

gary71782's avatar
gary71782
Joining in
3 hours ago

Contract renewal options

My broadband contract is due to end in a months time and I am looking to find what the options are as I am not prepared to pay double my existing monthly cost for broadband, no matter how fast it is. I have just received an email stating i'm due for renewal and to follow the link which i have done but returns the "oops" message with no offers. So it seems like VM want me to go to full price or leave? Can someone from VM contact me to assist with this? I tried to call but the automated system was just going in circles with no option for renewal of contract.  

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 hours ago

    Hi gary71782,

    I'm sorry but the  forum team can't help with renewals.

    Do your homework first, be aware of what you want and the price you are prepared to pay, and price up similar speeds/packages with other suppliers.

    You should select options 1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving)  They have better offers than the front line agents.  Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.  

    You can also contact VM via WhatsApp on 0780 3089 684

    Or you can contact VM on Social Media by either messaging 

    Facebook: https://www.facebook.com/virginmedia  or Twitter: https://twitter.com/virginmedia