codfather1310
2 months agoTuning in
Contract renewal offer disappeared
I’ve just had an offer on my virgin media page to renew my contract for a certain rate but wanted to remove TNT sports from my package. After waiting on Thursday on the chat bot for over an hour I gave up and tried again yesterday to finally message with somebody who tried to sell me a more expensive package and after 20 minutes he told me he had cancelled my TNT but hey presto my renewal offer disappeared from my page 😡 I’m a customer of over 20 years but virgin media don’t seem to value customers they already have only want to entice new ones and customer service always takes hours and hours to get any assistance for anything ☹️
[MOD EDIT: Subject title changed for clarity]