Forum Discussion

codfather1310's avatar
codfather1310
Tuning in
2 months ago

Contract renewal offer disappeared

I’ve just had an offer on my virgin media page to renew my contract for a certain rate but wanted to remove TNT sports from my package. After waiting on Thursday on the chat bot for over an hour I gave up and tried again yesterday to finally message with somebody who tried to sell me a more expensive package and after 20 minutes he told me he had cancelled my TNT but hey presto my renewal offer disappeared from my page 😡 I’m a customer of over 20 years but virgin media don’t seem to value customers they already have only want to entice new ones and customer service always takes hours and hours to get any assistance for anything ☹️

 

 

[MOD EDIT: Subject title changed for clarity]

  • Hi codfather1310 👋

    A warm welcome to our Community Forums and thanks for your post. 

    I am sorry for the poor experience.

    Are you looking to add TNT sports back on? I understand from your message you wanted to remove it.

    If you would like to negotiate a new deal, I'd advise calling our team on 0345 454 1111 as we do not deal with package reviews via the Forums.

    • codfather1310's avatar
      codfather1310
      Tuning in

      No that’s what I messaged to get TNT removed because it was an add on that I no longer wanted but I had a renewal offer on my virgin page for my standard services stating prices with the April increases for the next 18 months but that has been removed because I’ve cancelled an add on ?

       

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team

        Okay, thanks for clarifying.

        If you would like to discuss a renewal or negotiate a new deal, please give our team a call on the number provided and they will be able to assist further.