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supersharpshots's avatar
supersharpshots
Just joined
26 days ago

Contract renewal (no Netflix!?!)

Hi everyone. 

I’ve been a Virgin Media customer for about 3 years.

On 31st July I renegotiated my contract. This included Netflix and an upgrade to 1gbps broadband.

On the same day I cancelled my existing Netflix subscription.

The new Virgin Media contract was meant to go live on the 1st August. However, I have not been able to access Netflix through Virgin. I have not received the activation email and it prompts me for my payment details when following the steps on the platform.

I have spoken to customer services numerous times and each time am promised that the activation email will follow 24 hours later. I have also issued a complaint which I’ve received no response on.

Im now feeling quite frustrated and unsure what else I can do. I’m paying for a service as part of my new contract and am unable to access it.

Hoping someone can help? Thanks

 

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    26 days ago

    Check that Netflix is actually written in the contract, and whether it is with ads or without.

  • supersharpshots's avatar
    supersharpshots
    Just joined
    26 days ago

    Thanks for following up. 

    Yes, it is written in the contract (with ads) and customer services have acknowledged this when I have called 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      25 days ago

      Hey supersharshots, thank you for reaching out and a warm welcome to the community we are so sorry to hear you cannot acivte Netflix.

      Please follow these steps;

      Go to My Virgin Media Account: Log in to your account and look for a Netflix banner or tile. Click on the banner or tile to be directed to Netflix. Entre the same login in for your online account. Cheers