Contract renewal (no Netflix!?!)
Hi everyone.
I’ve been a Virgin Media customer for about 3 years.
On 31st July I renegotiated my contract. This included Netflix and an upgrade to 1gbps broadband.
On the same day I cancelled my existing Netflix subscription.
The new Virgin Media contract was meant to go live on the 1st August. However, I have not been able to access Netflix through Virgin. I have not received the activation email and it prompts me for my payment details when following the steps on the platform.
I have spoken to customer services numerous times and each time am promised that the activation email will follow 24 hours later. I have also issued a complaint which I’ve received no response on.
Im now feeling quite frustrated and unsure what else I can do. I’m paying for a service as part of my new contract and am unable to access it.
Hoping someone can help? Thanks