Contract Renewal Mess
Today I tried to renew my contract ( ends June 30th ). I just wanted to keep the same package and to negotiate a reduced price from what was on offer after June. I was paying £104 per month and they were quoting £124 so I thought I try to get as close to the £104 or if they were generous and valued loyalty ( 3 years with them)perhaps a bit below £100.
I have a basic broadband and tv package with Sky Sports + HD and TNT. There's some phone chatter stuff but we don't use it. We were actually told it was cheaper to have the phone rather than not when we started with Virgin 3 years ago.
I made it clear that I wanted the sports channels, asking twice for confirmation that they were included. I was told yes and I duly agreed £86 per month. Then they said there was a problem, they couldn't add the HD due to technical difficulties at their end but, no worries, I could do it myself later. The dropped the price to £79 per month. Feeling very pleased with myself, but wary of problems from the last renewal, I turned on Sky Sports and the channels had gone!
All of that had taken 2 hours and I spent a further 2.5 hours with other agents before finally getting a package which is the same as my original intention and for the current price of £104 per month.
Not great service, no explanation for the mixture of prices given and one pretty unhappy customer, made worse when I tried Sky sports to watch Sunderland v Coventry and the channel is still blank.
It seems that my case is not an isolated one but I have to wonder just why a media company is so bad at communications and given that I couldn't get on their site all day on Monday made me wonder just what is going on.
