Forum Discussion

sakurako_namaku's avatar
sakurako_namaku
Joining in
2 years ago

Contract renewal link does not work

I received the renewal email today and the link provided does not work. I understand that this is an ongoing issue and the 'we are aware of this...', doesn't really compute!

6 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Good evening sakurako_namaku 

    Thanks for posting and welcome to the community.

    Have you logged into your online account - virg.in/myVM to see the offers?

    • sakurako_namaku's avatar
      sakurako_namaku
      Joining in
      2 years ago

      Yes, there aren't any offers apart from upgrades and that's not the 20% off being offered on renewal. 

      • Arissa_H's avatar
        Arissa_H
        Icon for Forum Team rankForum Team
        2 years ago

        Sorry to see you are not able to receive what you want on the offers ☹.

        Please can you elaborate what you mean by the 20% off? Just so we can understand better and help you further.

        Are you not happy with the offers shown on our website by your online account or the app?