Forum Discussion

Cochis's avatar
Cochis
Joining in
15 hours ago

Contract Renewal Issues

I renewed my contract via the website on the 3rd October for 18 months, have all the "Thank you for choosing Virgin" emails stating I've renewed my contract and what my new bill should be, but I've just paid a bill that looks like a 30 day rollover of my old expired contract, I'm getting messages that my contract has ended and My Virgin Media says it has no details of a current contract for me. 

What's going on? How can a completely online process without human intervention go wrong this badly?

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    12 hours ago

    Hi Cochis 

    Thanks for posting and welcome to the community. Sorry to hear the new deal agreed did not seemingly go through.

    I'll send you a PM now to investigate further.