rocave
3 months agoJoining in
Contract Renewal Issue
On 11 November I accepted an offer to renew my contract at a lower price than I was currently paying. I was told in the email from VM that my next bill would only reflect the change in part because it happened during the charging period. On 16 November I got an email asking me to ring 08000643830 to confirm some details. I have tried this several times but, to be honest, I cannot work out what sequence of numbers I should key in order to speak to someone about this. In the meantime I have received a bill which doesn't have any reduction in respect of the new contract. How can I get this sorted out?