Contract Renewal Help Price Differs
Hi
Hopefully some one can confirm if im going mad or not! ill try and keep it short
old contract was originally 18m contract for broadband which i added a flex box, i then added the add on subscriptions to TNT/Sky sports/Essential Entertainment Through the app on the flex box
Ive been online chat for over 4 hours got passed to 3 different people and got no where
Rang this morning and again seemed to get no where!
So.. existing contract was coming to an end (may) i received an email to renew etc
which was to keep everything i currently had (M250/Flex Stream Box/Skysports/TNT Sports/Essential Entertainment) nothing added or removed for £52 a month (£34 Main services and £18 Virgin addons)
The contract actually states £59.70 which i was still ok with at the time because i didn't know it was supposed to be £52 until i started looking through all the emails when this problem arised, Aprils bill will be slightly higher at £63.47 again no problem
I get Aprils bill and its actually for £100 ( i thought it was because of a new contract etc) so i web chatted just to confirm all future bills will be £59.70 and include all my add on subscriptions etc which it was confirmed
Then i get the bill for may £105! web chat for 4 hours hopefully a credit was put on the bill to get it down to £59.70 or £52!!
ive got my old bills and new couple of bills and its like im being billed for all my add ons twice (once in the £59.70 main service cost and again when the virgin add ons get added to the bill)
Heres my bill summarys
Old contract
Feb2025 Your package £23.93 / Flex subscriptions £36.75 Total £60.68
New Contract
April2025 Your package £59.70 / Flex Subscriptions £37.12 Total £100.40 (Inc £3.58 package change)
May2025 Your package £59.70 / Flex Subscriptions £45.35 Total £105.05
I think my main package should cost £34 and add ons £18?
If im being billed twice can i cancel the add ons on my TV through the flex apps? but ill still get the channels because there on my package?