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redhat1991's avatar
redhat1991
Dialled in
2 days ago

Contract Renewal Frustrations

Hello,

My contract is due for renewal in July so I decided to pursue my options.

After many attempts I was able to talk to someone at Virgin Media. After a protracted conversation I settled for a reduced service at a similar rate to what I currently pay. This meant my broadband was reduced to Volt M250 & my TV to the Mixit package.

I subsequently discovered this arrangement was implemented immediately, effectively a 3 months reduction of services, no change in costs. So on Friday I decided to embark on another "contact virgin torture" I explained the situation unfortunately the service agent said she could not reinstate my original contract,  but she could offer me a new contact with 1G broadband at £77pm for 18 months.

For some reason she was unable to email my pre contract docs & said she would have to phone me today (Monday) at 9AM. Sadly she did not contact me and I've not received any emails regarding this proposed new contract.

I checked this morning and my current contract is still the reduced VoltM250 & Mixit TV contract started last week.

If any one from Virgin reads this can they help please?

Regards

 

2 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 days ago

    Hey redhat1991, thank you for reaching out and we are sorry to hear about your renewal issue.

    Was this phone call to put the order through or to confirm you are on the new package?

    Have you checked your junk / spam inbox?

    • redhat1991's avatar
      redhat1991
      Dialled in
      2 days ago

      Hi

      I now have a contract summary sheet (Sheet No 100322299288) and a contract information sheet (Sheet No: 100322299296) for an acceptable contract, but I just checked on the app and what is quoted there as my current package does not reflect the docs.

      So I think I need to do something to get this new contact implemented.

      Regards