Forum Discussion

Trent187's avatar
Trent187
Joining in
2 months ago

Contract renewal frustration

I am a long term  vm customer and am just fed up with playing the contract renewal dance. The best offer they give online is 22 pounds more than I am currently paying with the online people saying another 20 on top of that.
Is there anyone who can offer advice or anyone from vm who can sort this 

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Find out if another supplier can give you fibre speeds. Can Openreach provide FTTP yet? 

    If so call VM and tell them what price you can get from the competition.  If not, VM have you over a barrel.

    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team

      Hi Trent187

      Thanks for your post, welcome to the Community Forums.

      I'm sorry to hear that you've not been satisfied with our current renewal offers. We're afraid that we're unable to assist with renewals or package changes from here, but it might be worth getting back in touch and speaking with our Retentions Team on 0345 454 1111 to see if we're able to offer a better deal.