Contract Renewal Fraudulently Changed by VM
Hi All,
I called Virgin in July to renew my contact, and while on hold was given the option to be sent a text with my new contract option, which I did. The new contract was £65.75 per month which I signed up to. A few days later I received a bill for £130.00. When I called to rectify the error (this happens every renewal), I was told that they will honour the contact, and the correct amount would be taken, which it was. At the same time I received another contract for £130 a month which I wasn't going to agree to and was told to ignore this it is incorrect. The following month I've been sent a bill for £213, stating I hadn't paid the full amount last month ! I have emailed the individual who I spoke with twice without any response so put in a complaint. So fraudulently changing my contact springs to mind. VM complaint team calls today trying to refund some money but still saying the contract is £130 p/m. I suffer from loss of hearing and an overseas call centre speaking unclearly and fast does not help. Frustrated you bet. Any ideas ? Having been a VM customer for almost 20 years and receiving this kind of customer service is shocking.