Contract Renewal Farce
So been with Virgin for around 15 years, I've been out of contract for quite a while and have been asssessing my options.
I finally got a renewal deal show up online that I was content with, so I accepted it, £99 down to £79...
Now here is the issue, I had the Ultimate Oomph Package, Gig1, Talk More Anytime, Maxit TV
I got an email to get intouch due to missing information, turns out that for my renewal to go ahead, I need to pay an additional £10 a month because I have an extra box which they say is an add-on. At no time on my original contract was this an add-on, I've looked at my bills and contract and it is not an add-on, my latest bill even clearly shows it as 'Main Services' in fact the only thing that is an add-on is TNT sports of which this has been clearly communicated as being removed fromed renewals/upgrades, I'm fine with that. Speaking to the guy on the phone, despite saying this doesn't show as an add on anywhere on my bills or contract, he was pretty persistent that I need to pay this extra amount. Why should I have to pay extra for something that is part of my core services?
So now I'm back assessing my options, after this fiasco, I'm now really tempted to go elsewhere.