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steviec1's avatar
steviec1
Tuning in
8 months ago

Contract Renewal by Text issues

All,

I have just tried the contract renewal by text that VM offer. As it was a satisfactory price and it stated (I wouldn't lose any services, which I have as a print screen) I was going to renew.

I checked the contract documents and they had reduced the services on my package.  £18 worth of pakages disappeared (TNT Sports if interested).

Therefore please be careful when using this facility. VM are obvious very comfortable misleading their customers and I will be making a formal complaint.

Steve

6 Replies

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  • steviec1's avatar
    steviec1
    Tuning in
    8 months ago

    Maybe try OFCOM. I don't have any confidence in regulators but I might be wrong. Maybe try consumer champions of national newspapers (The Guardian for example) and maybe your local MP maybe helpful, especially ih they can get some publicity from it.

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      8 months ago

      Hi Steviec1,

      Thank you for your post. We're sorry to hear about what you have advised. 

      Do you have a copy of this that specifically shows what you have advised?

      ^Martin

      • steviec1's avatar
        steviec1
        Tuning in
        8 months ago

        Hi Martin,

        Yes. I have the contract as it was, the screen message confirming all services are the same and the 'new contract' not showing TNT Sports. A call confirmed TNT Sports was not included. 

        Thanks