Contract Renewal and Upgrade Issues
Good evening, folks.
Buckle up for a tale of my escapades with VMB contract upgrade and renewal over the past two months!
For proper context, my VMB contract is due to expire on 29th January 2024.
Received a renewal email from VMB on 10/11/2023 prompting me to renew my contract for an extra £6 monthly bringing my monthly to £33. I also got an option to upgrade my contract from the Virgin Media app for an extra £5 a month as part of a BF deal with a monthly of £32. I contemplated both options and decided to upgrade in mid November (19th). I completed the process with a CIS and CSS generated. Waited as per the 14 day activation period for the BF upgrade to be effected. No luck after 14 days. Decided to contact VMB customer care via WhatsApp chat. Very nice and polite dude. Said all the right things. Assured me of activation within 72 hours.......still waiting in the New Year!
Meanwhile, I received further emails to renew on 28/11 and 08/12. Feeling a bit like a loyal customer given a 'special' offer, I dove into the renewal process again. Not once, but twice! CIS and CSS in hand each time, yet the activation fairy never showed up.
Fast forward to 28/12/23, the upgrade temptation for existing customers for £5 extra struck again. For the second time, I went through the hoops, generated CIS and CSS again, and even had a promised activation date of 31/12/2023. But guess what? Nada happened!
Now, I'm here, waving my hands for any kind soul from VMB to rescue me from this loop-de-loop. Can someone please lend a hand?
Order reference is CH2057567524. CSS is CSS100175055621. CIS is CIS100175055639.
Thank you in advance!