I recently renewed our contract using an email that said the same services would be offered at no extra charge. However, our Netflix standard changed to Netflix with ads. Not what I agreed to. Can someone please change it back?
We pay for our Virgin Media services by Direct Debit. After agreeing to a new contract at the end of November (at the same prices for the same services) I received an email showing a much higher amount. I then spoke to an agent on 13th December who told me our December bill would be £100.90 and then £97.96 going forward (a little bit more than previously charged). Our bank paid out the £100.90 in December and the latest email from VM shows the payment due in January will be 97.96.
However, the latest email we received (31st December) is showing that we owed £23.89 from last month and that "action is required by you to clear this amount immediately, further delay result in your services".
I can't seem to speak to a person when I phone and all I get are links to go online and change my contract. Can anyone help?
Hi Finnegan
Thanks for your post. I can see that I'm already messaging you privately regarding this. I'll await your response from there so I can help further 😊
Hi Finnegan,
Thanks for your post, I'm sorry to hear that there's been an issue with the Netflix part of your package after renewing. I can certainly look into this.
I've popped you a private message so I can take your details and have a look into this for you.
