My contract will soon be due for renewal and I have had numerous emails and texts offering me a new contract with a link but when I click the link all I get is “oops something went wrong”.
I guess I’ll have to phone and spend ages listening to that awful music.
I wouldn't bother wasting your time phoning as I did that after responding to an email offering to renew my package online. You'll get through to an Indian call centre even if you press option 4 for retentions only to be told that they don't have access to the same deals as the web team. WhatsApp gets you through to a robot who passes you on to online chat (also overseas) and then get cut off! I didn't get any help on here either.
I suggest you vote with your feet!
Hope you have better luck than I did.
Forum TeamHi magpieman 👋.
Thanks for reaching out to us, apologies for the issues that you are having with our website, we can certainly assist you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Thank you Sabrina I’ve replied with the details you require.
Hi, I have also received two emails saying that I can renew now for 18 months at a fixed price until March 2025 (even though my current contract doesn’t expire until August this year). Both emails lead to a dead link. See attached screenshot. When I look in the My Virgin Media app, there is nothing about contract renewal, only upgrade prices. Please can someone tell me what the offer price is? Thanks in advance
Forum TeamHi DeeDee24,
Thank you for your post. I am sorry to see the link isn't loading the page for you.
I am happy to take a look into this.
I will private message you now.
^Martin
