Forum Discussion

Shady1's avatar
Shady1
Tuning in
29 days ago
Solved

Contract not renewed now they want a fortune

It has been a while since I've needed help from you guys.  However, I renewed my tv, broadband etc on the 24th of jan.  It was basically the exact same package but for less so no equipment required.  I got the contract info that day.  I was changing from £138.06 to £95.70. My price was going down, happy days.

Today, I just received a bill which is saying I'm out of contract and they're charging me £175.70.  I've tried to get in touch but no joy.

I need your help guys.  I have all the contract info etc.

contract renewal
overcharged bills
renewal not activated
  • Tom_W1's avatar
    Tom_W1
    29 days ago

    Hi Shady1 thanks for your reply.

    Okay, it can take up to 14 days for online offers to be applied if successful, but as we've passed that timescale please let me send you a PM so I can investigate and support.

    Please respond directly when you can!

    Many thanks

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    29 days ago

    Hi Shady1 thanks for posting although we're sorry to hear of the concerns you've raised here.

    Can you advise how you renewed the deal please, was this online or over the phone for example?

    Many thanks

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      29 days ago

      Hi Shady1 thanks for your reply.

      Okay, it can take up to 14 days for online offers to be applied if successful, but as we've passed that timescale please let me send you a PM so I can investigate and support.

      Please respond directly when you can!

      Many thanks