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elys1an's avatar
elys1an
Joining in
10 days ago

Contract looks to be ending even though I have renewed

Hi

My old broadband contract is due to finish tomorrow, May 8th 2025.

I upgraded/renewed to a 1 Gig fibre broadband 18 month plan on 04 April and have the order email with reference number etc. I even set up the Hub 5 that was part of the speed upgrade over the phone with a customer services representative, all good. 

The My Virgin Media app is saying that my end date is 08/05/25 with no mention of the new bundle/contract. I also got a renewal call today and the person on the phone claimed that there had been no renewal. They hung up after 12 minutes of the call.

I have googled the number and there are reports that it’s a scam number, but other reports that it is legit.

Is my contract upgraded at all or is it just about to expire? I can’t have the internet going off, I rely on it. If anyone can help me or advise I would be very grateful 🙏 

Thanks 

contract

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    9 days ago

    Hi elys1an, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there has been some confusion around your renewal. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,