Contract looks to be ending even though I have renewed
Hi
My old broadband contract is due to finish tomorrow, May 8th 2025.
I upgraded/renewed to a 1 Gig fibre broadband 18 month plan on 04 April and have the order email with reference number etc. I even set up the Hub 5 that was part of the speed upgrade over the phone with a customer services representative, all good.
The My Virgin Media app is saying that my end date is 08/05/25 with no mention of the new bundle/contract. I also got a renewal call today and the person on the phone claimed that there had been no renewal. They hung up after 12 minutes of the call.
I have googled the number and there are reports that it’s a scam number, but other reports that it is legit.
Is my contract upgraded at all or is it just about to expire? I can’t have the internet going off, I rely on it. If anyone can help me or advise I would be very grateful 🙏
Thanks