Forum Discussion

RogerHG's avatar
RogerHG
Tuning in
2 years ago
Solved

Contract has 3 months to run. I have been offered a renewal.

My contract has 3 months to run. I have been offered a renewal for 18 months. Would the renewal start now or when current contract ends

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    If you start a new contract now it’s possible it will not be affected by the April price increase. Make sure if this is mentioned that you get it in writing.

  • Lee_R's avatar
    Lee_R
    Forum Team
    2 years ago

    Hi RogerHG thanks for posting and welcome back to our community.

    Any deal you agree online would commence in the time advised on your communication.  It's usually 7-14 days from the date you accept the order.

    Regards

    Lee_R

    • Ricky994's avatar
      Ricky994
      Joining in
      4 months ago

      Hi there I just renewed my Virgin media contract and my contract end on the 28th February will I get charged for Renew my contract early, 

      • Steven_L's avatar
        Steven_L
        Forum Team
        4 months ago

        Hello Ricky994,

        Welcome back to the community and thanks for taking the time to post here on the forums. You would not be charged any fees for renewing your contract early.

        Kind Regards,

        Steven_L

  • Llama999's avatar
    Llama999
    Tuning in
    2 years ago

    I have also received the same email and I have renewed and only just realised that I still have another 3 months to run on my old contract.  Will my old contract automatically be terminated, when the new one starts?  If so, with I incur any early termination charges for terminating my old contract with 3 months still to run on it?

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi Llama999 👋

      Thanks for posting, and welcome to the Forums.

      Any acceptance of a renewal offer will overrule any existing contract that you have. There will be no early termination charges, but you may see a pro-rata charge or credit applied on your next bill after the new contract has been processed.

      Please let us know if you have any other questions 👍

      Cheers,

      • Llama999's avatar
        Llama999
        Tuning in
        2 years ago

        Thank you for the information.

        My new contract started straight away.

        The Email that I received suggesting that I can renew my contract 2 months early definitely says that I would be on the same package.

        This evening, weeks after my contract renewed, my TNT Sports Channel has disappeared and it is saying that I can pay £18 per month to get it back?

        I am assuming there is nothing that I can do?