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Lj711's avatar
Lj711
Joining in
23 days ago

Contract ending

Hi our contract will be ending on the 19thMay when should I call to negotiate a new deal please as much as I hate the 360 box we are elderly and would find it difficult to use another provider any suggestions please 

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    22 days ago

    Hi Lj711 👋 Welcome back to the community forum! Thanks for getting in touch. 

    We'd recommend getting in touch any time from 30 days before your contract is due to end. (So in this instance, 19th April.)
    Sadly we don't generally offer support with package changes via this platform, but you can take a look at renewal options via your My VM account here 👉 virg.in/existing  

    Or you can get back in touch via any of our direct contact methods; Social Media; (Facebook, Instagram & Twitter)
    💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone or 📲WhatsApp:  07803089684. 

    Hope we find a deal that works for you! Let us know if there's anything else you we can offer support with. Wishing you all the best!